MOIST Surf Wear ("MOIST", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, communicate with us, purchase our products or otherwise interact with MOIST Surf Wear.
This policy is intended to comply with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), the Consumer Protection Act 68 of 2008 ("CPA"), and other applicable legislation.
1. Who we are
MOIST Surf Wear is operated by:
Legal entity: [INSERT LEGAL ENTITY NAME]
Trading name: MOIST Surf Wear
Registration number: [INSERT REGISTRATION NUMBER, IF APPLICABLE]
Physical/business address: [INSERT ADDRESS]
Email: info@moistsurfwear.com
Website: www.moistsurfwear.com
For purposes of POPIA, MOIST Surf Wear is the responsible party in respect of personal information that we process for our own business purposes.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name and surname;
- delivery and billing addresses;
- email address;
- telephone or mobile number;
- account login information, where applicable;
- order and transaction information;
- products purchased;
- delivery information;
- correspondence and customer-service enquiries;
- information you voluntarily provide through forms or communications;
- technical information such as IP address, browser type, device information and website activity;
- cookie and similar technology information.
We do not intentionally request unnecessary personal information.
3. Payment information
Where you purchase products online, payment may be processed through a third-party payment service provider.
Unless expressly stated otherwise, MOIST does not need to store your full card number, CVV or online banking credentials.
Payment information may be processed directly by the applicable payment service provider in accordance with its own privacy and security policies.
We may retain transaction references, payment status and other information necessary to administer your order, accounting, refunds, fraud prevention and legal obligations.
4. Why we process your information
We may process personal information in order to:
- process and fulfil orders;
- arrange delivery;
- process payments and refunds;
- communicate with you regarding your order;
- provide customer support;
- deal with returns, exchanges and complaints;
- maintain business and accounting records;
- prevent fraud and abuse;
- improve our website, products and customer experience;
- comply with legal and regulatory obligations;
- protect our rights and property;
- communicate with you about products or promotions where permitted by law and, where required, with your consent.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law.
5. Direct marketing
MOIST may send promotional communications where this is permitted by POPIA and other applicable law. Where consent is required, we will obtain appropriate consent. Where the law permits marketing to an existing customer regarding our own similar products or services, we will provide a reasonable opportunity to opt out.
Every electronic marketing communication will provide an appropriate means of stopping further marketing communications. You may request that we stop sending marketing communications at any time using the email link in the footer.
6. Cookies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, measure marketing performance and provide relevant website functionality.
You may configure your browser to restrict or reject cookies. Some website functionality may not operate correctly if certain cookies are disabled.
7. Sharing personal information
We may disclose personal information where reasonably necessary to operate our business, including to payment service providers; courier and delivery companies; website and hosting providers; IT and security service providers; accounting and professional service providers; government, law-enforcement or regulatory authorities where legally required; and service providers acting on our behalf.
We will not sell your personal information as a commodity. Third-party service providers may process information on our behalf and may have their own privacy policies.
8. Cross-border processing
Some technology, hosting, payment, analytics or service providers may process information outside South Africa. Where personal information is transferred outside South Africa, MOIST will take reasonable steps to ensure that the transfer is handled in accordance with POPIA and other applicable legal requirements.
9. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a security compromise affecting personal information, we will deal with the incident in accordance with applicable law.
10. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Certain information may need to be retained for accounting, tax, legal, dispute-resolution or other statutory purposes.
11. Your rights
Subject to applicable law, you may have the right to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion where legally permissible; object to certain processing; object to direct marketing; withdraw consent where processing is based on consent; and lodge a complaint concerning the processing of your personal information.
Requests may be sent using the email link in the footer. We may need to verify your identity before processing certain requests.
12. Information officer
MOIST's Information Officer is:
Name: [INSERT NAME]
Email: [INSERT EMAIL]
Telephone: [INSERT NUMBER]
Where applicable, requests concerning personal information may also be handled in accordance with MOIST's PAIA manual and applicable POPIA procedures.
13. Information Regulator
If you believe that your personal information has been unlawfully processed and you have been unable to resolve the matter directly with MOIST, you may contact the South African Information Regulator at www.inforegulator.org.za.
14. Changes to this policy
MOIST may update this Privacy Policy from time to time. The latest version will be published on our website together with the effective date.
15. Contact
For privacy-related enquiries: MOIST Surf Wear
Email: info@moistsurfwear.com
Website: www.moistsurfwear.com