Last updated: 11 August 2026
This Refund & Cancellation Policy applies to payments made directly to LoveToGo for LoveToGo services, including business listings, featured listings, advertising, promotional placements and other digital services.
LoveToGo is a local business discovery platform and is not generally the seller or supplier of products and services offered by businesses listed on the platform.
Paid LoveToGo services may include:
The applicable price and service will be displayed or communicated before payment is made.
A customer may request cancellation before the purchased LoveToGo service has commenced.
Where the service has not yet been provided or activated, LoveToGo will consider a full refund, subject to the circumstances of the transaction and any applicable legal requirements.
Cancellation requests should be submitted as soon as possible.
Once a LoveToGo service has been activated, published or commenced, cancellation does not automatically entitle the customer to a full refund.
This may include situations where:
Where appropriate, LoveToGo may provide a partial refund or credit for the unused portion of the service.
Once a paid business listing has been created and published, the listing fee is generally non-refundable, because the digital service has already been delivered.
However, LoveToGo may consider a refund where:
Advertising and promotional services may be subject to specific campaign periods and agreed placement arrangements.
Once an advertising or promotional campaign has commenced, the customer may not automatically receive a full refund for cancelling the campaign.
Where LoveToGo has not yet delivered part of the agreed service, LoveToGo may, at its discretion, provide:
If you accidentally make the same payment more than once, please contact LoveToGo.
After verifying the duplicate transaction, LoveToGo will arrange an appropriate refund.
If a payment is declined or unsuccessful, no LoveToGo service will be considered paid for until successful payment confirmation has been received.
LoveToGo is not responsible for charges that a customer's bank, card issuer or payment provider may impose in connection with an unsuccessful transaction.
Payments made through Payfast may be refunded through the Payfast payment system.
Payfast allows merchants to process either a full or partial refund against an original transaction.
Where a refund is approved, LoveToGo will normally process the refund through the same payment channel used for the original transaction.
For card transactions, Payfast's merchant terms require refunds to be made to the same card used for the original transaction, and the refund cannot exceed the original transaction amount.
Payfast currently charges merchants R2.00 excluding VAT per refund, irrespective of the refund amount.
Where permitted by applicable law, LoveToGo may take applicable payment-processing costs into account when determining the amount of a discretionary refund.
However, any refund required by applicable law will be handled in accordance with that law.
Once LoveToGo approves a refund, the refund will be initiated through the applicable payment provider.
The time required for the refunded amount to appear in the customer's account may depend on:
LoveToGo cannot guarantee the exact time required for a third-party payment provider or financial institution to complete a refund.
A customer should contact LoveToGo first if there is a problem with a LoveToGo payment or service so that we can attempt to resolve the matter.
A payment may nevertheless become subject to a chargeback through the customer's bank, card issuer or payment provider.
Payfast's merchant terms provide for chargebacks in circumstances including disputed or unauthorised transactions. Payfast may recover the amount of a chargeback from the merchant and may deduct or withhold amounts from funds otherwise payable to the merchant.
LoveToGo will cooperate with Payfast and the relevant payment provider when responding to legitimate payment disputes.
If you believe that a transaction was made without your authorisation, please contact LoveToGo immediately and contact your bank or card issuer where appropriate.
LoveToGo may request information necessary to investigate the transaction.
Fraudulent transactions may be reported to the relevant payment provider or authorities.
LoveToGo may display businesses that independently sell products or services.
If you purchase a product or service directly from a business listed on LoveToGo, the refund and cancellation policy of that business applies.
LoveToGo is not responsible for refunds relating to:
Customers should contact the relevant business directly regarding those transactions.
Nothing in this Refund & Cancellation Policy is intended to remove, restrict or waive any rights that a consumer may have under applicable South African law.
Where applicable, statutory rights under the Consumer Protection Act 68 of 2008 and other applicable legislation will apply.
To request a refund or cancellation for a LoveToGo service, please contact us with:
Requests should be sent to:
Email: accounts@lovetogo.co.za
LoveToGo will review each refund or cancellation request based on:
Where a refund is approved, LoveToGo will initiate the appropriate refund through the applicable payment provider.
LoveToGo may update this Refund & Cancellation Policy from time to time.
The latest version will be published on this page together with the applicable Last Updated date.
LoveToGo
Website: https://lovetogo.co.za/
Email: accounts@lovetogo.co.za
Last updated: 11 August 2026