Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, and protection of personal information by Love to Go Guide ("the Service") operated by MVISecure. This policy is compliant with the South African Protection of Personal Information Act (POPIA) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Business Information:Business name, address, phone number, email, business category, description
• Account Information:First name, last name, email address, phone number, password
• Usage Data:IP address, browser type, device information, access times, pages viewed
• Communication Data:Messages sent through our platform, customer reviews, feedback

2.2 Special Personal Information

We do not collect special personal information (such as religious beliefs, health information, or biometric data) unless specifically required and with your explicit consent.

3. Lawful Processing Conditions

Under POPIA, we only process personal information when:

• You have given valid consent
• It is necessary for carrying out contractual obligations
• It is required by law
• It serves a legitimate interest that is not overridden by your privacy rights

4. Purpose of Processing

We use your personal information for the following purposes:

• Service Provision:To create and manage your business directory listing
• Communication:To send service-related notifications and updates
• Security:To protect against fraud and ensure platform security
• Analytics:To improve our services and user experience
• Legal Compliance:To comply with legal and regulatory requirements

5. Data Collection Methods

5.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Create or update your business profile
• Contact customer support
• Provide feedback or reviews

5.2 Automated Collection

We automatically collect certain information through:

• Cookies and similar tracking technologies
• Server logs and analytics tools
• Device and browser information

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your information with:

• Payment Processors:PayFast for payment processing
• Hosting Providers:For server and data storage
• Analytics Services:For website analytics and improvement

6.2 Legal Requirements

We may disclose your information when:

• Required by law or court order
• Necessary to protect our legal rights
• To prevent fraud or protect users from harm

7. Data Security Measures

7.1 Technical Security

We implement appropriate security measures including:

• SSL/TLS encryption for data transmission
• Secure password storage with hashing
• Regular security updates and patches
• Access controls and authentication systems

7.2 Organizational Security

Our security practices include:

• Staff training on data protection
• Confidentiality agreements
• Access limitation on a need-to-know basis
• Regular security audits and assessments

8. Your Rights as a Data Subject

Under POPIA, you have the right to:

• Access:Request access to your personal information
• Correction:Request correction of inaccurate information
• Deletion:Request deletion of your personal information
• Objection:Object to processing of your information
• Portability:Request transfer of your data to another service
• Complaint:Lodge a complaint with the Information Regulator

8.1 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in section 12. We will respond to your request within 40 days as required by POPIA.

9. Data Retention

9.1 Retention Period

We retain personal information for:

• As long as necessary to provide the Service
• To comply with legal obligations
• For legitimate business purposes
• Until you request deletion (subject to legal requirements)

9.2 Secure Disposal

When information is no longer needed, we ensure it is securely deleted or anonymized in accordance with POPIA requirements.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies:Required for basic website functionality
• Analytics Cookies:To understand website usage and improve services
• Preference Cookies:To remember your settings and preferences

10.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

11. International Data Transfers

Your personal information is primarily stored and processed within South Africa. Any international transfers will only occur with adequate protection measures in place and in compliance with POPIA requirements.

12. Contact Information

13. Complaints to the Information Regulator

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Regulator:

• Website: www.justice.gov.za/information-regulator
• Email: complaints@inforegulator.org.za
• Phone: 010 524 5000

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated to you via email or through the Service. Continued use of the Service constitutes acceptance of any changes.

15. Effective Date

This Privacy Policy is effective from 22 January 2026 and will remain in effect until replaced by a new version.